Frequently Asked Questions (FAQs)

Everything You Need to Know About Airport Parking

Welcome to the CompareTheAirportParking.com FAQ section. Here you’ll find answers to the most common questions about booking airport parking, meet and greet services, cancellations, payments, security, and more.

If you need further assistance, our customer support team is always happy to help.

Booking & Contact Information

How do I book airport parking with CompareTheAirportParking.com?

Booking your airport parking is quick and secure:

1. Enter your drop-off and return dates and times.
2. Click “Submit” to view available parking options.
3. Select your preferred service and click “Book.”
4. Enter your personal, vehicle, and travel details.
5. Proceed to secure online payment.
6. Receive instant booking confirmation via email.

You can also book by phone with one of our advisors.

Telephone: 0207-1297-309 / 0747-9310-252
Email: bookings@comparetheairportparking.com

We recommend email for the fastest response.

Can I make a last-minute booking?

Yes.

• Online bookings can be made up to 1 hour before your requested meeting time.
• Telephone bookings are accepted up to 1 hour before arrival (subject to availability).

Can I book airport parking for more than 31 days?

Yes, long-stay airport parking is available. Please contact our team directly for extended bookings.

Availability & Pricing

Will the price change after I receive a quote?

Airport parking prices are subject to availability, demand, and seasonal changes. Once you proceed to payment and receive confirmation, your price is secured.

We always aim to provide competitive airport parking rates across all major UK airports.

Airports We Cover

We provide airport parking services at:

• Heathrow Airport
• Gatwick Airport
• Luton Airport
• Stansted Airport
• Bristol Airport
• Manchester Airport

We cover all terminals at each airport, including situations where you depart from one terminal and return to another at no additional cost.

On the Day of Your Booking

What should I do on the day of travel?

Follow the detailed instructions in your booking confirmation email. These instructions include:

• The correct meeting point
• The service provider contact number
• When to call before arrival
• Return collection instructions

Always keep your booking confirmation accessible.

What number do I call on the day?

You must call the mobile contact number provided in your confirmation email.

The 0207 number is for bookings and enquiries only and is not for arrival or return coordination.

What if my flight is delayed?

We monitor flight arrivals and departures. If your flight is delayed, our team and drivers will adjust accordingly.

However, we recommend calling the mobile number in your confirmation after landing and collecting your luggage.

Security & Insurance

Is the car park secure?

Yes. Our parking partners operate secure facilities featuring:

• CCTV surveillance
• Security fencing
• Flood lighting
• 24/7 security patrols
• Alarm systems

Many facilities apply for or operate under recognised secure parking schemes.

Is my vehicle insured?

Vehicles are insured while being driven by authorised drivers under a car jockey policy (up to £50,000 per vehicle).

Once parked and stationary, your own vehicle insurance policy applies, as is standard with UK airport parking providers.

Payments & Receipts

When is payment taken?

Full payment is taken at the time of booking to secure your space.

If authorisation fails, we will contact you to complete payment.

Do I receive a VAT receipt?

Yes. Your booking confirmation email serves as your VAT receipt and includes all required HMRC information.

Amendments, Cancellations & Refunds

Can I amend my booking?

Yes. We will accommodate changes where possible. Please contact us by email with your new travel details.

What is your cancellation policy?

All cancellations are subject to a minimum £40 administration fee.

Refunds are processed as the booking value minus the applicable cancellation fee. Please review our full Terms & Conditions for detailed information.

Are there additional charges for late return?

If your booking has already started, additional days are charged at £10 per extra day.

If you extend your booking before it begins, the rate will be recalculated accordingly.

Confirmation Emails

I haven’t received my booking confirmation. What should I do?

1. Check your junk or spam folder.
2. Confirm you entered the correct email address.
3. Allow time for potential server delays.
4. Contact us if you still have not received it.

Additional Services

Do you offer valet cleaning services?

Yes, valet car cleaning services are available at selected locations. Please contact us directly to add this service to your booking.